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Lenovo Premier Support Plus 1 license(s) 5 year(s) Warranty & Support Extensions (5WS1M88219)

Lenovo Premier Support Plus 1 license(s) 5 year(s)

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Lenovo Check ‘Lenovo’ global rank
Product name:
Product name is a brand's identification of a product, often a model name, but not totally unique as it can include some product variants. Product name is a key part of the Icecat product title on a product data-sheet.
Premier Support Plus
Product code:
The brand's unique identifier for a product. Multiple product codes can be mapped to one mother product data-sheet if the specifications are identical. We map away wrong codes or sometimes logistic variants.
5WS1M88219
Category:
Extending the warranty & support beyond that offered by the manufacturer/retailer, so that the purchase is covered for a longer period of time.
Warranty & Support Extensions Check ‘Lenovo’ global rank
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Info modified on: 07 Jun 2024 08:36:08
The date of the most recent change of this product data-sheet in Icecat.
Lenovo 5WS1M88219 (Icecat)
Bullet Points Lenovo Premier Support Plus 1 license(s) 5 year(s)
Each of several items in a list, preceded by a bullet symbol for emphasis. For easy access to this data, refer to the "BulletPoints" tag in XML or JSON.
:
  • - 24x7x365 hardware and software support
  • - Direct access to advanced technicians
  • - Single point of contact and simplified escalation
  • - Unscripted solutions through phone, chat, or email
  • - Next business day onsite and parts prioritisation
  • - Proactive and predictive issue detection
Long product name Lenovo Premier Support Plus 1 license(s) 5 year(s) :
The long product name of Lenovo Premier Support Plus 1 license(s) 5 year(s). For easy access to this data, refer to the "ProductDescription" block and the "ShortDesc" tag in XML or the "Description" block and the "LongProductName" tag in JSON.

Premier Support Plus, Upgrade, On-site, 24 x 7 x 365, 5 Y
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Lenovo Premier Support Plus 1 license(s) 5 year(s):
The official description of Lenovo Premier Support Plus 1 license(s) 5 year(s) as supplied by the manufacturer. For easy access to this data, refer to the "ProductDescription" block and the "LongDesc" tag in XML or the "Description" block and the "LongDesc" tag in JSON.

Premier Support Plus
Smarter knows a productive workforce is an unstoppable force.

Lenovo Premier Support Plus provides faster issue resolution, protects your investment, and prevents IT issues before they become problems.

IT support has never been so easy

Premier Support Plus provides faster, better resolution — whatever issue you have. Get direct access to advanced technicians who are ready to provide unscripted solutions to problems related to hardware, software, or peripherals. And if your concern can't be solved remotely, our team will provide on-site support on the next business day.

We provide peace of mind

- Always-on support for hardware & software - 24x7x365
- Protection against spills and other accidents
- Data protection and increased privacy
- Unscripted solutions through phone, chat, or email
- Next business day onsite and parts prioritization
- Extended battery warranty

Suite of smart services included

Premier Support Plus offers services that help your business in the journey toward maximum productivity.

Accidental Damage Protection

Reduce device repair costs by up to 80% and protect your investment in technology.

Keep Your Drive

Enhance your data protection by keeping ownership of your hard-drive in case of replacement.

Sealed Battery (SBTY) coverage for up to 4 years2: Lenovo-certified technicians ensure an effective and efficient battery replacement when needed, which minimizes downtime and contributes to business resilience.

Add a little Plus to your IT support

Whether you’re buying a new device, or refreshing your warranty, Premier Support Plus provides value to your business. You can easily add to your purchase when buying a new device or upgrade existing service via the Warranty Lookup function.

Short summary description Lenovo Premier Support Plus 1 license(s) 5 year(s):
This short summary of the Lenovo Premier Support Plus 1 license(s) 5 year(s) data-sheet is auto-generated and uses the product title and the first six key specs.

Lenovo Premier Support Plus, 1 license(s), 5 year(s), On-site/Carry-in, 24x7x365

Long summary description Lenovo Premier Support Plus 1 license(s) 5 year(s):
This is an auto-generated long summary of Lenovo Premier Support Plus 1 license(s) 5 year(s) based on the first three specs of the first five spec groups.

Lenovo Premier Support Plus. License quantity: 1 license(s), Number of years: 5 year(s), Service time (hours x days): 24x7x365, Response time: 24 h, Type: On-site/Carry-in

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5 Years Premier Support Plus
5 Years Premier Support Plus

Open the door to better outcomes
Lenovo Premier Support Plus provides faster issue resolution, protects your investment, and prevents IT issues before they become problems.

Boost productivity and EX with a single support solution
Lenovo Premier Support Plus is all about connecting those who need support with those who are best prepared to provide it. Your users get direct access to advanced technicians who provide better, faster solutions that work every time - anytime, anywhere.

The result? Reduced downtime, increased productivity, and a much better employee experience. Check what else Lenovo Premier Support Plus can do for your workforce, your IT teams and your business.

The broadest, smartest support solution out there

Lenovo Premier Support Plus goes beyond best-in-class user support and issue resolution. It offers a suite of smart services that help your business in the journey toward maximum productivity. Take a look:

Accidental Damage Protection
Accidental Damage Protection

Reduce device repair costs by up to 80% and protect your investment in technology.
Lenovo Device Intelligence
AI-powered tools that deliver proactive and predictive alerts that enable pre-emptive issue remediation

Keep Your Drive and Sealed Battery
Keep Your Drive and Sealed Battery

Enhance data protection and get extended warranty for your fleet’s batteries.
International Services Entitlement
Travelling for business? ISE extends your ADP, KYD and SBTY coverage internationally

Get to know the Premier difference

As IT budgets contract, your business needs to reduce complexity, decrease operational costs, and find ways to increase the efficiency of your in-house IT teams. With Lenovo Premier Support Plus, you get prompt issue resolution and can get on with doing what they do best – focus on your growth and be as productive as possible.

Experience Lenovo Premier Support Plus:

Premier Support Plus in detail

Premier Support Plus removes friction from the user experience by enabling direct access to Lenovo support engineers and building resilience and capacity into your IT function. Users and teams return rapidly to productivity, thereby releasing creativity to drive the business.


Predict and prevent features combine with additional protection services to provide the ultimate support experience.

Help IT get one step ahead of problems, protect business productivity and promote positive EX with rapid issue resolution and 24/7 access to support engineers.

Premier Support: VIP coverage for both IT staff and end users that boosts productivity with access to elite troubleshooting. Available 24x7x365, leveraging parts priority with NBD response and onsite labor for repairs.2

Services Engagement Manager (SEM)4: Your designated, Global Lenovo Support expert and customer advocate. They are the single point of contact for service delivery issues, escalations, and asset performance reporting for your organization.

Proactive and Predictive support3: AI insights, powered by Lenovo Device Intelligence deliver proactive and predictive alerts that enable pre-emptive issue remediation to avoid downtime and ensure productivity.

Accidental Damage Protection (ADP)2: From coffee spills to power surges, ADP typically saves 50-93%* compared with the cost of repair or system replacement.

International Services Entitlement (ISE): Travelling globally for business? No need to worry. ISE extends your ADP, KYD, and SBTY coverage internationally.

Keep your Drive (KYD)2: Keep your drive(s) and dispose of business data on your terms, improving data security and ensuring compliance with data privacy and retention requirements.

Sealed Battery (SBTY) coverage for up to 3 years2: Lenovo-certified technicians ensure an effective and efficient battery replacement when needed, which minimizes downtime and contributes to business resilience.

Coverage for consumer products: if a consumer device best fits your needs, then that’s no problem. No need to forego Premier Support Plus and you’ll receive exactly the same VIP support experience.

Unlock innovation, and boost user efficiency with the right support: Premier Support Plus

Features
License quantity
1 license(s)
Product type
Upgrade
Type
On-site/Carry-in
Service type
Premier Support Plus
Service included
Parts and Labour
Service time (hours x days)
24x7x365
Response time
24 h
Features
Number of years
5 year(s)
Phone support
Yes
On-site support
Yes
Troubleshooting
Yes
Compatibility
ThinkBook 14 G6 IRL 21KG
Packaging data
Quantity per pack
1 pc(s)
Brand Image Product code Product
Laptops
lenovo thinkbook 16
lenovo thinkbook 16
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 21kk007uml lenovo thinkbook 16
lenovo thinkbook 16
lenovo thinkbook 16
Here, we only show product images of sponsoring brands that joined Open Icecat as product images can be subject to copyrights. Icecat can be of assistance in securing the necessary permissions or implementing a brand's Digital Rights Management policies. Login to view all product specs or request a Full Icecat subscription to download product specs.
 21kk007umh lenovo thinkbook 16
lenovo thinkbook 16
lenovo thinkbook 16
Here, we only show product images of sponsoring brands that joined Open Icecat as product images can be subject to copyrights. Icecat can be of assistance in securing the necessary permissions or implementing a brand's Digital Rights Management policies. Login to view all product specs or request a Full Icecat subscription to download product specs.
 21kh00r4mh lenovo thinkbook 16
Country Distributor
Switzerland 3 distributor(s)
United Kingdom 2 distributor(s)
Deutschland 1 distributor(s)
Österreich 1 distributor(s)
Czech Republic 1 distributor(s)
United States 1 distributor(s)
Disclaimer Lenovo Premier Support Plus 1 license(s) 5 year(s):
Disclaimer

* Based on internal data from NA, EMEA and AP regions and cost of system board, LCD and hard drive repairs on ThinkPad from April 2022 to April 2023
(1) OEM software only, level 1 best effort support
(2) Dependent on market, parts, and HW availability
(3) Customer authorization and Win10 or Win11 OS required; Component replacements provided on amber alerts, even without diagnostics issue confirmation.
(4) 500-unit minimum